Privacy Policy – NorteAI

Last updated: August 23, 2026

NorteAI provides software tools designed to help businesses manage communications, customer inquiries, appointments, and related administrative processes through messaging platforms such as WhatsApp.

1. Information We Process

Depending on how NorteAI is used, we may process information provided by users or businesses, including:

• Name and contact information.
• Phone number.
• WhatsApp messages and conversation content.
• Appointment and scheduling information.
• Other information voluntarily provided during a conversation.

2. How We Use Information

We process information to:

• Respond to customer messages and inquiries.
• Manage and coordinate appointments.
• Provide automated customer service functionality.
• Operate, maintain, and improve the NorteAI service.
• Maintain the security and reliability of the service.

3. WhatsApp and Meta Platforms

NorteAI may integrate with the WhatsApp Business Platform provided by Meta. When users communicate with a business through WhatsApp, information may be processed through Meta's services and NorteAI in order to deliver and respond to those communications.

4. Sharing of Information

We do not sell personal information. Information may be shared with service providers and technology platforms only when necessary to operate the service, provide requested functionality, maintain security, or comply with applicable legal obligations.

5. Data Retention

Information is retained only for as long as reasonably necessary to provide the service, fulfill legitimate business purposes, or comply with applicable legal requirements.

6. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration.

7. Data Deletion

Users may request deletion of their personal information by contacting NorteAI using the email address provided below. Requests will be reviewed and processed in accordance with applicable legal requirements.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page together with an updated revision date.

9. Contact

For privacy questions or requests concerning personal information, contact:

NorteAI
Email: [email protected]